Albrecht <br/><br/>
Delivering Customer Value  It's Every One's Job 
Karl Albrecht 
 - Portland, USA  Productivity Press  1995 
 - viii, 55p.  21 cm 
<br/><br/><label>ISBN: </label>1563271486 
<br/><br/><label>LCCN: </label>9512452 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Satisfaction<br/>Customer Services--Management