The Balanced Scorecard  Translating Strategy into Action 
Robert S. Kaplan and David P. Norton 
 - USA  The President and Fellows of Harvard College  1996 
 - xi, 322p.  ill.  24 cm 
<br/><br/><label>LCCN: </label>9610216 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial Productivity--Measurement<br/>Organizational Effectiveness--Evaluation<br/>Strategic Planning