Niven <br/><br/>
Balanced Scorecard  Step-by-Step for Government and non-profit Agencies 
Paul R. Niven 
 - New Jersey, USA  John. Wiley & Sons  2003 
 - xiv, 305p.  ill.  24 cm 
<br/><br/><label>ISBN: </label>0471423289 
<br/><br/><label>LCCN: </label>2003003949 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administrative Agencies--Management--Evaluation<br/>Benchmarking<br/>Non-Profit Organizations--Management--Evaluation<br/>Organizational Effectiveness--Measurement<br/>Performance Standard<br/>Total Quality Management in Government