TY  - BOOK
AU  - Niven
TI  - Balanced Scorecard: Step-by-Step for Government and non-profit Agencies
SN  - 0471423289
PY  - 2003///
CY  - New Jersey, USA
PB  - John. Wiley & Sons
KW  - Administrative Agencies
KW  - Management
KW  - Evaluation
KW  - Benchmarking
KW  - Non-Profit Organizations
KW  - Organizational Effectiveness
KW  - Measurement
KW  - Performance Standard
KW  - Total Quality Management in Government
ER  -