Evans <br/><br/>
Total Quality  Management, Organization and Strategy, Fourth Ed. 
James R. Evans 
 - [Fourth Edition] 
 - Canada  Thompson South-Western  2005 
 - xii, 467p.  ill.  24cm 
<br/><br/><label>ISBN: </label>0324301596 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management