2nd. national symposium on quality management 20 - 21 September 2005, Hilton Hotel, Kuala Lumpur (Kuala Lumpur, Malaysia, 2005)
Quality culture; Quality benchmarking; Good governance; Standardisation and accreditation; Certification and training; Total quality management (TQM); Continuous quality improvement (CQI); Total productivity management (TPM); Technical & performance competencies; Market competitiveness
Keywords: Total quality management