TY  - BOOK
TI  - 2nd. national symposium on quality management: 20 - 21 September 2005, Hilton Hotel, Kuala Lumpur
PY  - 2005///
CY  - Kuala Lumpur, Malaysia
KW  - Total quality management
N1  - Quality culture; Quality benchmarking; Good governance; Standardisation and accreditation; Certification and training; Total quality management (TQM); Continuous quality improvement (CQI); Total productivity management (TPM); Technical & performance competencies; Market competitiveness
ER  -