Excellence in communication : using the NLP approach 
Ian McDermott & Joseph O'Connor 
 - New Delhi, India  Infinity Books  2006 
 - xiii, 200p.  ill.  21 cm 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>8179291715 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management