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| 020 | 0 | 0 | _a0273683675 |
| 090 | 0 | 0 | _aHD 9980.J647 2005 |
| 245 | 1 | 0 |
_aService operations management _bImproving service delivery, Second ed. _cRobert Johnston...,[et. al] |
| 250 | 0 | 0 | _a[Second Edition] |
| 260 | 0 | 0 |
_aUK _bPearson Education Limited _c2005 |
| 300 |
_axix, 496p. _bill. col. _c25 cm |
||
| 650 | 0 | 0 |
_aService industries _xManagement |
| 700 | 0 | 1 |
_aClark _hGraham |
| 901 | _ahttp://www.pearsoned.co.uk | ||
| 999 |
_c2786 _d2786 |
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