Balanced Scorecard Step-by-Step for Government and non-profit Agencies

Niven

Balanced Scorecard Step-by-Step for Government and non-profit Agencies Paul R. Niven - New Jersey, USA John. Wiley & Sons 2003 - xiv, 305p. ill. 24 cm

0471423289

2003003949


Administrative Agencies--Management--Evaluation
Benchmarking
Non-Profit Organizations--Management--Evaluation
Organizational Effectiveness--Measurement
Performance Standard
Total Quality Management in Government