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Service operations management Improving service delivery, Second ed.

Service operations management Improving service delivery, Second ed. Robert Johnston...,[et. al] - [Second Edition] - UK Pearson Education Limited 2005 - xix, 496p. ill. col. 25 cm

ISBN: 0273683675

LCCN: 2004063108

Subjects--Topical Terms:
Service industries--Management

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