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1.
Eight-Step Process to Successful ISO 9000 Implementation A Quality Management Systems Approach Lawrence A. Wilson by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kuala Lumpur, Malaysia Golden Books Centre 1996
Availability: Items available for loan: MYSA Lib (1)Call number: T 156.6 W55 1996.

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2.
Perkhidmatan Awam Malaysia Kearah Kecemerlangan Melalui ISO 9000 Pembaharuan dan Kemajuan Dalam Perkhidmatan Awam 1996 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kuala Lumpur, Malaysia MAMPU 1996
Availability: Items available for loan: MYSA Lib (1)Call number: JF 1525 1996.

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3.
Virtual Leadership and the ISO 9000 Imperative by Tom Taormina by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey, USA Prentice-Hall 1996
Availability: Items available for loan: MYSA Lib (1)Call number: TS 156 6T36 1996.

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